Privacy Policy

Information We Collect

When you create an account or interact with our platform, we collect the details necessary to provide our services and meet regulatory obligations. This typically includes your full name, date of birth, email address, residential address, telephone number and payment information. During the verification process we may also request identification documents to confirm your identity and prevent fraud.

In addition to information you provide directly, our systems automatically gather certain technical data. This includes your IP address, browser type and version, device operating system, pages visited, time spent on the site and general location data derived from your IP address. We use this information to improve site functionality and ensure a smooth user experience.

How We Use Your Information

Your personal data allows us to manage your account, process deposits and withdrawals, and deliver the games and services you request. We also use it to verify your age and identity in line with legal requirements, detect and prevent fraudulent activity, and maintain the security of our platform.

Where you have given consent, we may send you personalised communications about promotions, new games or special offers that we believe will interest you. You can adjust these preferences at any time through your account settings or by contacting our support team. We do not use your data for automated decision-making that produces legal or similarly significant effects.

Sharing and Disclosure

We only share your information with third parties when it is necessary for the provision of our services or required by law. This may include payment processors, identity verification agencies, gaming suppliers and professional advisers who are bound by strict confidentiality obligations.

We may also disclose data to regulatory authorities or law enforcement agencies when we are legally obliged to do so, for example in connection with anti-money laundering or responsible gambling requirements. We never sell your personal information to marketing companies or unrelated third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences, analyse site traffic and improve performance. Essential cookies are necessary for the site to function correctly, while analytical and marketing cookies help us understand user behaviour and measure the effectiveness of our content.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect your experience and limit some features of the platform.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to maintain robust protections.

Your Rights

You have several rights regarding your personal data. These include the right to access the information we hold about you, request corrections to inaccurate data, ask for deletion of your information in certain circumstances, and object to or restrict particular types of processing.

To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable law. If you are unhappy with how we have handled your request, you may complain to the relevant data protection authority.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer your personal data to countries that do not offer the same level of protection as UK law, we ensure suitable safeguards are in place through approved contractual agreements or other lawful mechanisms.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. Once retention is no longer required, we securely delete or anonymise your data.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or operational practices. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information. Continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this privacy policy or our data practices, please contact our support team who will be happy to assist you.